Shipping and Delivery

At Restore Society, we aim to make every order as simple and seamless as possible. Below you’ll find everything you need to know about processing, delivery and returns.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing tracking information where available.

UK Delivery

We currently ship across the United Kingdom.

Standard delivery typically takes 2–5 business days after your order has been dispatched. Please note that these are estimated delivery times and are not guaranteed.

During busy periods, promotional events or public holidays, delivery may take slightly longer than usual.

Tracking Your Order

Once your order has been dispatched, you can use the tracking information provided in your shipping confirmation email to follow your delivery.

Please allow some time for tracking information to become active after your parcel has been dispatched.

Delayed or Missing Orders

Occasionally, deliveries may be delayed due to circumstances outside of our control, including courier delays, weather conditions, public holidays or unusually high shipping volumes.

If your order has not arrived within the expected delivery timeframe, please contact us through the contact form on our website. Our team will look into the status of your order and help you wherever possible.

Incorrect Delivery Details

Please carefully check your shipping information before completing your order. If an incorrect or incomplete address is provided at checkout, this may result in a delayed or failed delivery.

Restore Society cannot be held responsible for orders that are delivered to an incorrect address provided by the customer.

Returns & Opened Products

For hygiene, safety and product-quality reasons, opened products or products with a broken seal cannot be returned or refunded.

If you wish to return an unopened product, it must be unused, unopened and in its original packaging. The product must be returned in a condition suitable for resale.

Any applicable statutory consumer rights remain unaffected.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us through the contact form on our website as soon as possible.

Please include your order number and, where relevant, photographs of the product and packaging so our team can assess the issue and provide the appropriate solution.

Refunds

Where a return is approved, refunds will be issued to the original payment method once the returned product has been received and inspected.

Please note that original shipping costs may not be refundable where the return is due to a change of mind, subject to applicable UK consumer law.

Important Disclaimer

Delivery times are estimates and may vary depending on the courier and circumstances outside our control. Placing an order with Restore Society means you acknowledge these estimated delivery timeframes.

Nothing in this Shipping & Delivery Policy is intended to limit or exclude any consumer rights you may have under applicable UK law.

Need Help?

If you have any questions regarding your order, shipping, delivery or a potential return, please use the contact form on our website and our customer support team will be happy to assist you.